There is so much talk about culture and values, but what does it really mean?
For us it means the heartbeat of the firm, the measure against which we conduct ourselves with clients and colleagues in hard times as well as good. And in our case that yardstick is a lack of barriers between departments, a real lack of hierarchy, zero tolerance for arrogance and pomposity, clear thinking and mutual support.
Our values guide our behaviour, and our behaviour defines our culture. We have just four values and like all the best and most effective things in life, they are simple:
- pulling together
- talking business sense
- being within reach and responsive
- taking initiative
Every partner and senior manager believes in our values and behaves in line with them. We constantly check this through appraisals, promotion criteria, recruitment criteria, reward and recognition and staff surveys.
We're proud of our culture and we work at keeping it at the heart of all we do. What makes Shoosmiths special is that every person who works in the firm knows why we have values.
This means our staff are managed consistently, they know what to expect and are not afraid to tell us if we don't behave in line with our values.
For our clients it means they have people working for them who are secure and confident and can focus on getting the job done with colleagues who think like they do, who know the benefit of mutual support and who share a passion for great client service.
It means our clients benefit from people who are relaxed, not afraid to think out of the box and know how to blend seriously hard work with fun and professionalism making them great company.