Shoosmiths' Recoveries Services Group (RSG) has won Mortgage Finance Gazette's Customer Service/Treating Customers Fairly award for a second year running.
This year's win was for RSG's Vulnerable Adults Initiative.
Shoosmiths was also highly commended in the Best Law Firm category.
The Vulnerable Adults Initiative was set up by senior associate Jenny Ogden in her role as RSG's mental health and vulnerable adults coordinator.
The initiative features presentations in conjunction with charities, and is aimed at increasing awareness of the challenges faced by vulnerable adults and how Shoosmiths can facilitate better communication with them. This in turn improves results for clients, as their customers will be better able to address their financial situation.
Presentations have been designed for managers and specialists in each team who deal with vulnerable adults.
To date, there have been sessions with the Royal National Institute of Blind People and Age UK; while Action for Hearing Loss is scheduled for December, and Macmillan in the New Year.
Jenny Ogden and partner Wendy Rainbow collected the firm's award at a ceremony in London.
Partner and head of RSG Waine Mannix said: "Back-to-back wins in the same category suggest Shoosmiths' RSG is leading the way in this sector when it comes to ideas and initiatives for helpjng clients' customers better understand and address their financial situation."
RSG brings together recoveries for two sectors - lenders and other major businesses. Clients include UK and European banks, finance houses, major building societies, debt purchasers, manufacturer-owned motor finance companies, and independent asset finance and motor finance companies, together with major corporates and plcs.
Last year, as well as winning the Customer Services/Treating Customers Fairly award - for the collaborative approach RSG adopted for dealing with clients' customers who have mental health issues - Shoosmiths also won the Community Services categories for non-lenders for RSG's contribution to firmwide corporate responsibility initiatives.