Trainee Case Handler - Lender Services Group
LK - TCH
Northampton
An exciting new role has arisen for a trainee case handler to undertake their own caseload of recoveries instructions based in our busy Lender Services Department.
The successful candidate will ensure that negotiations with the Defendant(s) are maximised and that the best possible recoveries are achieved for our clients whilst ensuring that we are always fully compliant with the regulatory bodies.
The main duties and responsibilities will include
dealing with key stages of litigation within Visualfiles
-Negotiating repayment(s)
-Maintaining integrity of data for own case load
-Ensure electronic post, cheques and emails are correctly catalogued and saved to relevant file on a daily basis
-To achieve and maintain an up to date to-do list
-To maintain a professional manner within the office environment and with client
-To ensure contractual hours are met
-To refer all complex/defended matters to the Defended Inbox within 24 hours
-To return calls in accordance with the firms policy and client's Service Level Agreements
-To comply with client Service Level Agreements
Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted.