Trainee Case Handler - Lender Services Group
LK-TCH
Northampton
A trainee case handler is now required to work in the Lender Services Practice Group to undertake own caseload of recoveries instructions
The main purpose of this role would involve the successful candidate to undertake own caseload of recoveries instructions, ensuring that negotiations with clients are maximised and that the best possible recoveries are achieved whilst ensuring that we are always fully compliant with the regulatory bodies.
Main Duties & Responsibilities include
-Dealing with key stages of litigation within Visualfiles
-Negotiating repayment(s)
-Maintaining integrity of data for own case load
-Ensure electronic post, cheques and emails are correctly catalogued and saved to relevant file on a daily basis
-To achieve and maintain an up to date to-do list
-To maintain a professional manner within the office environment and with client
-To ensure contractual hours are met
-To refer all complex/defended matters within 24 hours
-To return calls in accordance with the firms policy and client's Service Level Agreements
-To comply with client Service Level Agreements
The successful candidate will be a team player and have excellent organisational skill along with excellent telephone and negotiation skills. Excellent letter writing skills and the ability to remain calm under pressure are also beneficial.
Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted.