Case Handlers - Conveyancing
LK CHPD
Northampton
We now require 2 experienced Case Handlers as our conveyancing department continues to experience growth.
The succesful candidate(s) will assist in providing a quality and comprehensive conveyancing service with a customer service focus and working in accordance with Shoomsiths' behaviours.
The key functions of the role require you to:
Be familiar with the entire conveyancing process to include post completion work and be familiar with the roles of support teams such as New Business and Accounts in the process.
Progress the administration of transactions proactively with all key stakeholders in the process.
Keep referral reports up to date on a daily basis.
To ensure that files are kept tidy and case progression plans are kept up to date.
Issue regular milestone reports to clients and estate agents.
Fully conversant with all standard letters, searches and forms on DPS.
Deal with client queries wherever possible.
Fully conversant with accounts procedures and competently prepare completion packs.
Effect exchange of contracts to include all follow up work and letters.
Be familiar with distinctions between registered, unregistered, freehold and leasehold transactions.
Competently check search results and mortgage offers and to raise any relevant enquiries.
Support training of Assistant Case Handlers.
Attend any training sessions arranged by the Department at the reasonable request of a Team Manager.
Competently deal with pre contract enquiries on sale transactions, recognising where more complex enquiries require referral to a supervisor.
Confidently and calmly deal with difficult telephone conversations with any of the key stakeholders in the process.
Competently draft non standard non-technical correspondence.