Consumer Rights Bill to receive Royal Assent

Consumer Rights Bill to receive Royal Assent


Author: Amanda Coale

Applies to: UK wide

Just in time for World Consumer Rights Day on 15 March, the final issue in relation to the Consumer Rights Bill has been agreed and it is now ready for Royal Assent.

On the 9 March 2015, the House of Commons agreed to the proposals put forward by the House of Lords in relation to the regulation of secondary ticket sales for recreational, sporting or cultural events held in the UK.

The agreement of this final issue between the two Houses means the Consumer Rights Bill is ready to receive Royal Assent. This is likely to take place later this month. The Bill is therefore on track to come into force by the 1 October 2015.

With guidance from the Department of Business, Innovation and Skills due in the next few weeks, now is the perfect time for businesses not already familiar with the changes to get up to speed and for all businesses to be considering the impact on their sales and customer service operations.

What does it cover?

The Consumer Rights Act 2015 will replace much of the existing UK legislation relating to sale of goods and services to consumers and unfair contract terms. This is the last element of the wholesale overhaul of UK consumer law.

Will my business be affected?

If you sell goods or services to consumers, the changes will apply to you. Though much of the Act is a consolidation of existing legislation, there are some new and enhanced rights for consumers and changes to the tiering of the remedies available. These are likely to have the biggest impact on the commercial and customer service operations of:

  • automotive manufacturers and dealers
  • manufacturers and retailers of high value complex consumer electronics
  • financial services business offering credit or financing to support consumer purchases
  • business that provide digital content either on its own or as part of wider offerings (such as embedded apps)
  • businesses providing services to consumers

Over the coming weeks and months we will be offering a series of articles looking at specific aspects of the new law and offering suggestions for businesses impacted by it.

If you have any queries in the meantime, please do not hesitate to get in touch.


This document is for informational purposes only and does not constitute legal advice. It is recommended that specific professional advice is sought before acting on any of the information given.