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Frequently asked questions

If you are joining our next webinar, these FAQs should help prepare you and provide all the relevant information you need ahead of time.

How do I log in to the webinar?

On the day of the webinar, you will be able to login 10 minutes before by clicking the webinar link in the confirmation email. A web browser will be launched, and you will need to enter your name and email address that you registered with along with the webinar password which you can find in the confirmation email. Click the ‘Join Now’ button to enter the webinar.

How do I access the webinar via a mobile device or tablet? 

On your mobile device or tablet, click on the webinar link provided by our Events team and one of two things will happen after your browser opens:

  1. If you have the app on your device already, the app will open automatically and bring you to your video preview screen.

  2. If you do not have the app installed, you will be asked to download the app or join by phone call. Once the app is installed, you will need to sign in to your Webex account and then click the webinar link provided by our Events team to join.

The Webex app is available for Android and iOS devices. Click on the appropriate link to download the app.

a. Webex App (Android)
b. Webex App (iOS)

Do I need to mute myself on the webinar?

No, we’ll take care of that for you. All delegates are automatically muted on arrival. Microphone and camera functions will not be available and are disabled by default.

Why can't I hear any of the panellists?

Please ensure your speakers are set to the correct device you are using. Once you’ve joined the webinar, you can choose your options by selecting the ‘…’ icon and then ‘Switch Audio’. Alternatively, you can go to ‘Audio & Video’ on the top left-hand side tab and select ‘Switch Audio’. From here, choose the option to ‘Call using Computer’. If you are still experiencing audio issues on your computer, then use the ‘Call in’ option where you can dial in from a telephone and listen.

Can I ask questions during the webinar?

Of course – please ask questions through the Q&A panel which can be launched by clicking the ‘Panel Options’ in the bottom far right of the screen under the ‘…’ icon. We will try and cover as many questions as we can at the end of the session.

Can I change the video layouts of panellists?

To change the view from ‘Active Speaker View’ to a ‘Grid View’ of all panellists, click the icon in the top right-hand corner of the video and select the icon with four small squares.

Are the webinars recorded?

All of our webinars are recorded and are added to our website as soon as possible after a webinar has taken place - you will receive an email notification once these are available.

All of our past webinar recordings and key takeaway notes are available to view on our Events webpage.

Where can I provide feedback?

Please take a minute or two at the end of the webinar to complete our online survey – we value your feedback! You can also email [email protected] with any feedback (positive or negative!) to enable us to tailor future events more closely to your needs in these ever changing times.

Where can I find out about future webinars?

To register for our upcoming webinars, please view our Events webpage.

Where can I sign up to receive mailings or update my mailing preferences?

To subscribe to our alerts and receive our latest insights and legal updates, please sign up here.

You can also keep your details and preferences updated by logging into our preference manager.

We look forward to connecting with you!