The Shoosmiths client experience
Set-up: we take care to reflect your service preferences in the way we set up our relationship and ensure you receive the service you expect from day one.
Clear accountability - your client partner is responsible for the service levels you receive and, depending on your needs and preferences, will assign a dedicated and clearly structured team with who you can build working relationships of trust.
Identifying your business goals - Shoosmiths' lawyers are business people as well as technical experts - by identifying and understanding what you want, we can advise you on routes to achieving your goals in the quickest and most efficient way.
Tools for consistency - the consistency of the service you receive is not left to chance. We work at it and deploy a range of approaches to ensure that's what you get.
Budget certainty - we offer flexible pricing menus, including fixed and capped rates, as well as innovative risk/reward structures.
Willingness to partner with you - pricing fairly, agreeing fees with you before issuing invoices, meeting your expectations, valuing your feedback , looking at how we can add value commercially rather than just from a lawyer's perspective - it all points to our eagerness to ensure you are happy with the services you get , and get the benefit of our investment in the relationship we have with you.
Transforming knowledge for your benefit - not only keeping you aware of changing legislation, but also tailoring information to meet your exact needs.
Value-adds - clients and future clients can access free training and e-briefings.
If you have any comments about the service or experience you have received from Shoosmiths, please contact us today.