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Consumer duty hub

In May this year, the Financial Conduct Authority (FCA) published its first consultation paper on a new consumer duty. Shoosmiths is committed to working with our clients as the FCA develops its approach.

This dedicated hub will house all our latest insights, podcasts and regularly updated information.

The financial services sector is one of Shoosmiths’ key areas of focus. We support financial services firms ranging from new starts and FinTechs to major banks, building societies, lenders, investment companies and insurers. A group of Shoosmiths specialists has formed a “Consumer Duty Group”, working together to assist clients as they consider the impact of the FCA’s consultation paper CP21/13: A new Consumer Duty.

This hub has been created to house our consultation response and will be regularly updated with podcasts, articles and updates on this developing subject. We are committed to ensuring we provide support to all our clients, helping them to understand how the proposed changes will affect them and assisting them in becoming compliant.

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CP 21/13: a new consumer duty

We welcome the opportunity to respond to the Financial Conduct Authority’s consultation paper CP21/13: A new Consumer Duty. We put together a paper setting out our responses, drawing on insights from clients and analysis from our group of specialists. Download the paper below.


FCA consumer duty timeline

  • May 2021

    FCA published first
    consultation paper 

  • 30 July 2021

    Consultation period

  • December 2021

    FCA to publish second consultation paper

  • July 2022

    FCA aim to introduce
    the new rules


Meet the team

Latest consumer duty insights

Read the latest articles and commentary from Shoosmiths or you can explore our full insights library. 

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